Welcome to Wallet Cab Pvt Ltd referred as "Wallet Cab" ! We are committed to providing you with a seamless and reliable transportation service. This Shipping and Delivery Policy outlines the terms and conditions regarding the booking, shipping, and delivery of our cab services.
2.1 Cab Booking: Customers can book a cab through our mobile app or website. To initiate a booking, users must provide accurate information, including pick-up and drop-off locations, date, time, and contact details.
2.2 Booking Confirmation: Once a booking is made, customers will receive a confirmation notification via email or SMS. It will include details of the booking, such as the driver's name, contact number, and estimated arrival time.
3.1 Cab Dispatch: Upon booking confirmation, we will dispatch a cab to the specified pick-up location. Our drivers will use the most efficient routes to reach customers promptly.
3.2 Real-time Tracking: Customers can track their cab's real-time location using our app. This feature helps users stay informed about their cab's progress and estimated arrival time.
3.3 Driver Contact: Customers have access to the driver's contact information, facilitating easy communication in case of delays or changes to the booking.
4.1 Cancellation by Customer: Customers can cancel their bookings without incurring charges if done within a reasonable time frame (usually specified in our Terms of Service). Late cancellations may be subject to a cancellation fee.
4.2 Cancellation by Wallet Cab: In the rare event that we need to cancel a booking due to unforeseen circumstances, we will notify the customer promptly and endeavor to provide an alternative solution or refund any payment made.
5.1 Driver Delay: While we strive to provide on-time service, unforeseen delays such as traffic, weather, or technical issues may occur. We appreciate your understanding and patience in such situations.
5.2 Customer Wait Time: Customers are generally allowed a grace period (as specified in our Terms of Service) to wait for their cab. If the customer exceeds this grace period, additional charges may apply.
6.1 Refunds: Refunds for canceled bookings or service-related issues will be processed as per our Refund Policy, which can be found on our website or app.
6.2 Compensation: In case of service-related issues, compensation may be provided at our discretion, depending on the circumstances. Details regarding compensation can be found in our Customer Service Policy.
Our customer support team is available around the clock to assist with any questions, concerns, or issues related to your cab booking. You can reach us through our app, website, or contact information provided on our platform.
We reserve the right to make changes to this Shipping and Delivery Policy as needed. Any updates will be communicated to customers through our platform.
By using Wallet Cab, you agree to abide by this Shipping and Delivery Policy. Please read this policy carefully before making a booking. If you have any questions or require clarification, feel free to reach out to our customer support team.
Thank you for choosing Wallet Cab for your transportation needs!
Scan To Download
For passengers looking to book a cab on Android.
For drivers looking to register a cab on Android.
For passengers looking to book a cab on IOS.
For driver looking to register a cab on IOS.
